Cozy Posy - Support

Cozy Posy is a flower-sorting puzzle game. If something is wrong, or you just want to say something about it, write to the address below. It is read by the developer, not by a support desk, so please give it a day or two.

Contact: caesgames.dev@gmail.com

It helps to include your device model, your iOS or Android version, and the level number you were on. If the game closed by itself, say what you had just done.

Common questions

I paid for a coin pack and the coins never arrived

Open the game again while you have a working connection. The store replays a purchase it could not finish delivering, and the coins are added on that next launch. If they are still missing after that, write to the address above and include the receipt e-mail the App Store or Google Play sent you - the developer has no record of your purchase and cannot look it up without it.

I lost my progress

Your save lives only on your phone. There is no account and no cloud backup, so progress cannot be restored after the app is deleted, and it does not move to a new phone. This is also why the game never asks you to sign in.

I ran out of lives

Lives refill on their own over time. You can also watch an optional rewarded advert for one, or simply wait - nothing in the game requires a purchase.

The shop shows no coin packs

That means the store did not answer. Tap the shelf where the packs should be to ask again, and check that you have a connection.

I want to change my advertising consent

If you were shown a consent form when you first opened the game, removing the app clears your answer, and installing it again asks you once more. You can also turn tracking off at any time in your device settings - on iPhone and iPad under Settings > Privacy & Security > Tracking.

How do I delete my data?

Deleting the app removes everything the game has written to your phone. Inside the game, Settings > Delete save clears your progress. Nothing is held anywhere else - see the privacy policy.